Safaribank Privacy Policy
The purposes and lawful basis for our collection of personal information
When you sign up for an account with us we process personal information you provide including contact, residency, employment, income and expenditure details, to enable us to provide a range of services. Our lawful basis for processing this data is that you are entering into a contract for the performance of services or that we have a legitimate interest to process the information. Those legitimate interests are: enhancing the services that you receive from us, managing and supporting our staff, and effectively managing our own accounts and records.
We process personal information for crime and fraud prevention and the apprehension and prosecution of offenders (law and financial regulation). We make copies of personal identity evidence that are provided to us for our security, identification and verification purposes. Our lawful basis for processing this personal data is our compliance with our legal obligations and, in particular, our Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations. We cannot provide any services without this personal information.
We may also process your personal information for marketing purposes. You have a right to receive services from us without consenting to marketing communications, and you can always opt out of receiving any such communications from us. Our lawful basis for processing your data is that we have a legitimate interest in making our customers aware of our other services and offerings.
The personal information we hold about you is limited to what you have provided us directly, personal information we’ve received from trusted third parties during eligibility checks and the provision of our services to you, or occasionally personal information which is publicly available.
Examples of how we will collect your information include:
• Completed application forms and supporting documentation
• Correspondence received by us e.g. emails, telephone calls, letters and conversations held with colleagues in store
• Online customer account opening
• Information provided through social media e.g. Twitter, Youtube etc.
At the end of your relationship with us (for example, if you decide to close your account) we retain your information for as long as required to meet our statutory legal and regulatory requirements. Where retention is based on other reasons we will retain it for no more than 7 years.
Sharing your information
We will only share your personal information where we are required to do so or where you have provided your consent.
We will only share your information where:
• you have provided your consent;
• the law, regulatory bodies, or the public interest permits or requires it;
• HM Revenue & Customs or other authorities require it;
• we are required to detect and prevent crime;
• there are other parties connected to your account i.e. joint accounts;
• with specific subcontractors who help to provide you with the services you have requested; or
• to comply with mandatory Governmental data requirements
Processing personal data outside of the EU (EEA)
We may occasionally send your data to countries (or international organisations) outside of the European Economic Area (EEA) that are deemed to have adequate data protection by the European Commission. In addition, we may transfer personal information to India & the USA. If we do so, we will ensure that the transfer is made pursuant to the model contract clauses published by the European Commission. In relation to transfers to the US, we may transfer personal information pursuant to the EU-US Privacy Shield.
Instances where we will transfer your data outside of the EU include:
• Processing international payments;
• Performing identity checks; or
• Disclosures to foreign authorities to reduce financial crime and terrorism
Social networking sites
We may use social media websites or services to share our news, upcoming events or for any general communication purposes. By engaging with us on these sites or services, you are accepting that the webpages and services are available to the general public and agree to the following:
• Social media web pages are not private, please do not share your personal account information on any of the websites, including through the use of private messages;
• Although we do always try to read every message sent to us on social media, we cannot guarantee a response to every message;
• Any pictures you provide on our social media web pages may be used within our internal newsletters; and
• Any information that you provide us with on social media web pages may be retained by the web page for longer than your relationship with us.
Use of Cookies
Cookies are small text files which ask permission to be placed on your computer by websites you visit. Your web browser may allow you to erase the cookies, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions or the website below for guidance. However, in some instances, unless the cookies are accepted, parts of our application will not function, fully or at all.
If you do allow cookies to be used, when you view our application, we will store some cookie files, which will enable us to measure the use of the pages and features on our application and allow you to use some of its functions. The cookie is used to identify your machine and will not contain any data personal to you. We do not make any attempt to find out, by means of the cookies, the identities of those visiting our application. For further information please visit www.allaboutcookies.org.
Your Rights
You have a right to request access to or rectification of your personal data which we hold about you. You also have the right to erase your personal data, to restrict the processing of your personal data and a right to request that we transmit your personal data to another controller.
Where we process your personal data because you have given us your consent, you have the right to withdraw your consent at any time.
If we determine that your personal data is to be used for a purpose not already notified to you, we will provide you with further information before processing for that new purpose.
If you have any questions about this policy, the use of your personal information or want to exercise any of your rights, please contact our Data Protection Officer at DPO@safaribank.com.
If you are ultimately dissatisfied with our management of your information you have the right to lodge a complaint with the Information Commissioner’s Office. Please visit www.ico.org.uk for more information.